Should we expect the most recent customers or students to be the most deeply engaged? Experience suggests otherwise. Put it down to human behaviour. In a world fixated on real-time metrics and instant feedback, we should remember that the deepest and most durable loyalty could take long to form.
What leaders often misunderstand about loyalty: It’s not something that arrives on cue
📅 Published: January 29, 2026 |
📂 Category: Uncategorized
